The ticket system is a new approach to managing customers complaints and needs- Having this ticket system allows us to track and follow your issues and make sure that they get resolved adequately and timely!

This system allows us to catalogue and preview issues on a dashboard to make sure things are not falling through the cracks. It also allows upper management to keep an eye on how customers needs are being met.

Please sign in to our online ticket page. Follow our link on our website- Once you create a ticket it will be visible to all the Cleanstart management team. An operations representative will reach out as soon as possible with a phone call to schedule a time to meet and address the issues.

Someone from our team will also follow up a few days later to confirm that the issue has been resolved.

You can also call our office from the hours of 9am to 5pm Monday thru Friday and someone will help you - (253) 921-2593

In case of an emergency situation call our office line and if no one answers leave a text message and someone will call you shortly.

What if I have billing issues?

Check out what services we offer on our website services page! - Cleanstart Services

Our appointments with you are usually less than ten minutes and there is no hard selling. Our approach to sales is to come in as a consultant. We will look at your facility and point out areas that could use improvement or commend your current cleaning service for providing you with a good service.  While in your facility we will take some measurements of the square footage while at the same time being very discreet and respectful. After leaving your office, we will put together a proposal suited to meet your needs and send it to you via email.  Follow up calls will be provided to answer any questions you may have.

At Cleanstart we have a very high retention rate with our customers - On average, we keep our customers over 4 years!

In place of contracts, we have you sign a service agreement. It does not lock you into a contract, but instead, it acts as a very simple set of terms that spell out our obligations and your responsibility to pay. We believe that if we are doing our job right we will not need contracts to hold your business.

For General cleaning of commercial offices we have a net 30 day policy. We bill at the beginning of the month and your bill is due at the end of the month. Over 30 days is considered late.

For concrete or coatings - we may require a down payment and credit card- payment due upon

completion. Unless told otherwise.

For special services - we may require a down payment and credit card. payment due upon

completion. Unless told otherwise.

We have an annual cost of living increase that takes affect after your anniversary date. The number is based on the national average not to exceed 10% annually.

Yes, all of our employees are protected by a bond and insurance - Each employee also goes through a state patrol back ground check.

Booking is easy! You can schedule a cleaning over the phone, or by emailing us. Let us know your preferred date, time, and any specific needs, and we’ll confirm your appointment. Visit our contact page today!

Yes, we bring all necessary cleaning supplies and equipment. If you have specific products you’d like us to use, we’re happy to accommodate—just let us know ahead of time.

Absolutely! We use eco-friendly, non-toxic cleaning products that are safe for both children and pets. If you have specific concerns, please let us know, and we can adjust as needed. We use our own line of chemicals called ONE.

Absolutely nothing is necessary!

Yes, we can accommodate any schedule you need!

Our team follows a detailed checklist and standardized procedures to ensure consistent results. We also conduct regular quality checks and encourage feedback from clients to continuously improve our services.

We’re fully insured and committed to handling any accidents professionally. If something is damaged, let us know, and we’ll take care of the necessary steps to make it right.

Yes! We offer customizable cleaning plans tailored to your specific needs and preferences, whether it’s a one-time deep clean, weekly maintenance, or special requests.

We accept various payment methods, including credit/debit cards, cash, and online payments. Payment is due upon completion of the service unless otherwise arranged.

Your satisfaction is our top priority! If you’re not happy with any aspect of the cleaning, let us know within 24 hours, and we’ll send a team member back to address any concerns at no additional charge.

To cancel or reschedule, contact us at least 24 hours in advance to avoid any fees. We understand that plans change, and we’re here to accommodate whenever possible.

Yes, we follow strict safety protocols, including wearing masks, using gloves, and sanitizing equipment between appointments. We prioritize the health and safety of our clients and staff.